TotalEnergies has reaffirmed its dedication to delivering high-quality services to customers throughout the country as it marked the Africa Customer Service Week.
With over 514 service stations strategically located nationwide, the company said it is focused on enhancing customer experience and satisfaction.
During the week, TotalEnergies implemented various initiatives aimed at recognising and rewarding customer loyalty, as well as training staff to ensure they meet and exceed client expectations.
The celebrations, according to the company, were part of a broader strategy to foster a customer-centric culture within the organisation.
The Managing Director, TotalEnergies Marketing Nigeria PLC, Dr. Samba Seye, stressed that the Africa Customer Service Week, which was held from October 3 – 10, was their little way of showing appreciation to all customers and major partners who have remained faithful and constant to the brand in the past seven years.
Seye emphasised that these customers have been part of their growth and success as a business, which is why they are celebrated for a whole week, yearly.
He said: “Our customers are our first priority, hence we are taking this opportunity to come see them, relate with them, gather feedback on ways we can improve our services and also support them.
“We have stayed committed to our services all these years as we spend a lot in training our team, ensuring our integrity is kept high. With the feedbacks that will be gathered from this programme, we hope to access, implement and take out actions that will improve our products and services to the public.”
